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  1. #1
    Willowdared's Avatar
    Willowdared is offline Bendy not Breaky
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    National Public Safety Dispatchers Week

    This week is National Dispatcher's week....hug a dispatcher...or maybe wave.

    The week of April 8 through April 14 has been dedicated as National Public Safety Dispatchers Week. The San Diego Sheriff’s Department recognizes the commitment and hard work put forth each day by its Emergency Services Dispatchers.

    In 2006, the San Diego Sheriff’s Department Communication Center received over 650 Thousand calls for service. Sheriff’s Emergency Services Dispatchers are the first line of communication between the citizens of San Diego County and the Sheriff’s Department. These professionals perform a critical service which is often overlooked. To some, they are a voice on the other end of a phone. To many, they are the link between life and death.
    Molly Weasley makes Chuck Norris eat his vegetables.

    Do not puff, shade, skew, tailor, firm up, stretch, massage,
    or otherwise distort statements of fact.
    FBI Special Agent Coleen Rowley

  2. #2
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    I started dispatch training for my Universitie's Police Dept. this week. Going to be doing it over the summer months until school starts back up. Woohoo!

    Happy Dispatcherness!

  3. #3
    Willowdared's Avatar
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    City grapples with high 911 call volume
    Apr 9, 2007 3:00 AM (1 day ago)
    by Bonnie Eslinger, The Examiner

    The City is having a hard time handling all of the calls that its communications center receives. Of the 187 dispatcher positions there is funding for, only 111 are filled full time. As a result of the vacancies, The City spends approximately $1.5 million on overtime.

    “We’re having a huge problem,” Mayor Gavin Newsom said last week at a press conference to introduce San Francisco’s new 311 phone number, a city hotline established to handle nonemergency calls. “We’ve been aggressively trying to recruit call takers for 911.”

    San Francisco is budgeted for 187 dispatchers and call takers for 911 calls, according to David Ebarle with the Department of Emergency Management. Although 155 positions are filled, actual staffing levels are at 111, due to long-term disabilities.

    With violent crime on the rise in San Francisco, according to statistics released last week by the Mayor’s Office of Criminal Justice, and the number of police officers in The City below a voter-supported minimum, a shortage of 911 employees is one additional pressure to a public-safety system that is already overloaded.

    As a result of the staffing shortage, approximately $1.5 million is expended on overtime costs to cover the vacancies, Ebarle said. Measures are being developed to curtail the cost, he added, but due to the nature of the 24-hour job, there will always be some overtime necessary, he said.

    “We do not have the luxury of reducing service levels or running short,” Ebarle said.

    Public safety call takers have a turnover rate of 17 percent nationally, Bob Smith with the Association of Public-Safety Communications Officials said. In many municipalities, the pay is low and the hours are long and often involve working nights, weekends and holidays.

    “Beyond that, there’s the stress that stems from the job itself,” Smith said. “For eight, 10, 12 hours at a time, they’re making decisions that are literally life-and-death decisions. A single slip-up can cost someone their life.”

    The high volume of 911 calls — which has increased in part due to the proliferation of cell phones — also adds to the stress of the job, Smith said.

    “Ten years ago, if you have a wreck on the interstate you may get only one phone call,” he said. “Now, everyone driving by calls to report the accident.”

    San Francisco pays approximately $54,314 to $66,014 for 911 call takers, according to a newspaper advertisement for the job. Applicants are required to have a high school diploma or to have passed the general equivalency test, and have had one year of paid work in a public contact position in addition to an ability to type

    40 words per minute.

    The skills needed to become a 911 call taker narrows the pool of candidates, said Ebarle, who said the fact that other municipalities in the region are also recruiting 911 call takers adds to the challenge of hiring staff for San Francisco.

    City officials are also hoping that the introduction of the 311 nonemergency number will relieve San Francisco’s overburdened 911 system. More than half of San Francisco’s 911 calls are not emergencies, Newsom said last week. A 1998 National Institute of Justice study found that a 311 system could reduce calls to 911, when accompanied by an effective public awareness campaign.
    Molly Weasley makes Chuck Norris eat his vegetables.

    Do not puff, shade, skew, tailor, firm up, stretch, massage,
    or otherwise distort statements of fact.
    FBI Special Agent Coleen Rowley

  4. #4
    dapples's Avatar
    dapples is offline Swamp Kitty
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    Hats off to the only folks that can tell a cop where to go and how fast to go there (quote admittedly stolen from Mav )

  5. #5
    Growler's Avatar
    Growler is offline I is not happy
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    True Dapples, true.
    Besides, always be nice to dispatchers. They actually control if you e.o.t on time,when you get to eat and when you get to take your personal.

    And get away with it!!

  6. #6
    Jackalope's Avatar
    Jackalope is offline Yell O
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    I've never seen a dispatch console with a window. How would a dispatcher know if I was waving at her?
    "I'm not a coward,
    I've just never been tested
    I'd like to think that if I was,
    I would pass"
    ~Mighty Mighty Bosstones~

  7. #7
    lynnz05's Avatar
    lynnz05 is offline Corporal
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    To the dispatchers Hope your week treats you well!

  8. #8
    cwtlady's Avatar
    cwtlady is offline Corporal
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    Thank you to all the dispatchers. We appreciate the job you do. Have a good week.
    http://www.odmp.org/officer/16551-de...l-eron-shannon

    Police Officers put themselves at risk for strangers every day. Some do not make it home to their families. Next time you think of saying something negative about the police, remember...YOU are one of the strangers.

  9. #9
    BigDawg's Avatar
    BigDawg is offline K-9 Officer
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    Thanks for the jobs you do Dispatchers.









    Anybody else find it interesting that National Dispatchers week and National Mental Health week are the same week?? Very very interesting.
    "An Unarmed man can only flee from evil, and evil is not overcome by fleeing from it." Jeff Cooper


    Some people are meant to be the police......Some people are meant to call the police!!!

    "Socialism only works in two places: Heaven where they don't need it and hell where they already have it."
    -Ronald Reagan


    " I believe that forgiving them (Terrorist) is God's function. OUR job is to arrange the meeting."
    General Norman Schwartzkopf

    Not all Muslims are Terrorists, but all Terrorists are Muslim.
    (author unknown)


    The statements posted by BigDawg DO NOT reflect the opinions, views, policies, or procedures of the author's employing agency. These statements are the personal opinions of BigDawg only, thereby releasing my agency of any liability, or involvement in anything posted under the user name of BigDawg. The opinions expressed by BigDawg are protected by the 1st Amendment of the U.S. Constitution. BigDawg’s messages are intended to invoke thought and discussion among the "Officer Resources" forum community and may not necessarily reflect the opinion of the author. BigDawg’s posts and any attachments are intended for an adult audience (18+) and may contain strong language, sexual content, nudity, violence, and may be graphic in nature. Some material may be considered offensive; reader discretion is advised. Please note that many of BigDawg’s posts are intended for entertainment value only. BigDawg’s posts are not intended to be used where prohibited by law. Furthermore, BigDawg's posts, and any attachments, may contain information covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, and is confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner.

  10. #10
    BEB
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    Quote Originally Posted by BigDawg3533 View Post
    Anybody else find it interesting that National Dispatchers week and National Mental Health week are the same week?? Very very interesting.
    Dispatchers promote sanity too? No wonder they're so busy.

  11. #11
    Willowdared's Avatar
    Willowdared is offline Bendy not Breaky
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    Quote Originally Posted by Jackalope View Post
    I've never seen a dispatch console with a window. How would a dispatcher know if I was waving at her?
    It's called a CAD message.
    Molly Weasley makes Chuck Norris eat his vegetables.

    Do not puff, shade, skew, tailor, firm up, stretch, massage,
    or otherwise distort statements of fact.
    FBI Special Agent Coleen Rowley

  12. #12
    Willowdared's Avatar
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    http://www.cbs8.com/features/special....php?id=86857#

    If you click on the video link, you may see my hair in the background of one of the shots.
    Molly Weasley makes Chuck Norris eat his vegetables.

    Do not puff, shade, skew, tailor, firm up, stretch, massage,
    or otherwise distort statements of fact.
    FBI Special Agent Coleen Rowley

  13. #13
    Doc_Holliday's Avatar
    Doc_Holliday is offline California Dreaming...
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    volunteering to hug dispatchers....
    500 fights, that's the number I figured when I was a kid. 500 street fights and you could consider yourself a legitimate tough guy. You need them for experience. To develop leather skin. So I got started. Of course along the way you stop thinking about being tough and all that. It stops being the point. You get past the silliness of it all. But then, after, you realize that's what you are.


  14. #14
    bird1's Avatar
    bird1 is offline Corporal
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    Here's a pic of our 911 center. my hats off to these fine folks we can't do our job without them.
    " The hardest thing about disarming an armed suspect is not slipping on your own shit "

    Michael P. Gordon E.O.W 08 Aug 2004




    The opinions given in my posts DO NOT reflect the opinions, views, policies, and/or procedures of my employing agency. They are MY PERSONAL OPINIONS and I accept sole responsibility as such.

  15. #15
    Piggybank Cop's Avatar
    Piggybank Cop is offline Nobody important.
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    “This week is National Dispatcher's week....hug a dispatcher...or maybe wave.”


    I would hug one but most of our controllers are male and all are sergeants.

    And it’s against my religion to hug a sergeant; especially the male ones – I’d get arrested for sexual something or other.

    We are the thin blue line
    between you
    and all the money in the world.

    And no you can't have any.

  16. #16
    Willowdared's Avatar
    Willowdared is offline Bendy not Breaky
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    Here's another video, with an interview of one of our dispatchers.

    http://www.10news.com/video/index.html

    The pursuit they are talking about was another agency's, but it covered most of the county. Units from at least 4 of our contract cities assisted at various points in the pursuit.

    The man in question had a $2 million bond for DV, TRO violations, and attempting to kidnap his own children.

    Oh yeah, we also had a citizen assist from a civilian dog - usually he doesn't bite, but this time he did! Go figure!
    Molly Weasley makes Chuck Norris eat his vegetables.

    Do not puff, shade, skew, tailor, firm up, stretch, massage,
    or otherwise distort statements of fact.
    FBI Special Agent Coleen Rowley

 

 

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