How many 911 calls do you get per shift?

**Jenna** · 11-15-07, 01:32 PM

How many 911 calls do you get per shift? How many are actual crimes or emergencies?

**Standard Dave** · 11-15-07, 01:46 PM

I don't get any

I got to between 0 and 5 or 6 genuine emergencies where an offence is still in progress or there is a risk to life and limb a shift depending on the time of day and the day of the week.

**nsb22** · 11-15-07, 01:47 PM

0

**Willowdared** · 11-15-07, 02:31 PM

Emergency Services Dispatchers process over 1600 calls for law enforcement services each day, with approximately one third of those being 9-1-1 calls. In addition to providing communications services to the various divisions in the Sheriff's Department, the center provides communications services for a myriad of other county agencies, including Public Works, Roads Department, Probation, and the District Attorney's Office.

During the year of 2006, Sheriff’s Dispatchers handled approximately 161,000 9-1-1 calls, with the average caller only having to wait 3 seconds before their call was answered (the State recommended maximum average answering time is 10 seconds). Dispatchers answered approximately 453,000 calls on the administrative (non-emergency) lines, with the average caller only waiting 39 seconds.

**BEK** · 11-15-07, 02:49 PM

0

**hush29** · 11-15-07, 04:29 PM

I average about 2 or 3 a week. Most are misdials or hang-ups. When they are misdials or hang-ups, we still have to respond.

**gopherpuckfan** · 11-15-07, 04:37 PM

Originally Posted by hush29

I average about 2 or 3 a week. Most are misdials or hang-ups. When they are misdials or hang-ups, we still have to respond.

Those 911 hang-ups tend to be domestics more often than not.

**hush29** · 11-15-07, 05:00 PM

Those 911 hang-ups tend to be domestics more often than not

True, i get more DV's from 911 hang-ups than actual DV calls.

**Car 4** · 11-15-07, 05:05 PM

The last year I ran our Comm Center (1988) we received about 650,000 calls with about 30% being emergency calls of one kind or another. I heard that the new Comm Center which has been moved out of the Seattle area for safety is doing about 900,000 calls a year. Calls for non emergency service have been going up and emergency calls have been going down. Not sure of the current balance.

Car 4

**gopherpuckfan** · 11-15-07, 05:31 PM

Originally Posted by hush29

True, i get more DV's from 911 hang-ups than actual DV calls.

My department doesn't have a resident population, so most domestics I've gone to have been to assist a neighborning agency that was tied up. Most of them have been the 911 hang-up. They love to call their kid into the room and have them "admit" to calling the cops, while the injured party stays out of sight.

**Five-0** · 11-15-07, 05:31 PM

We actually get alot of 911 hang ups. We investigate. By investigate we go inside the residence to make sure there is no trouble. This is an incentive for people to be more careful with the service.

**Willowdared** · 11-15-07, 09:25 PM

Originally Posted by Five-0

We actually get alot of 911 hang ups. We investigate. By investigate we go inside the residence to make sure there is no trouble. This is an incentive for people to be more careful with the service.

We get lot's of misdials. Lot's of people wanting to call Mexico - 011 prefix. People that want 411, well some of them misdial, some think we provide the same service. People that have to dial 9 for an outside line.

I've had people call 911 for the non-emergency line, forget to write it down, and call back on 911 again.

The those folks that think 911 is an all-purpose line. *sighs*

**Pudge** · 11-15-07, 09:51 PM

Being in the rural and small town area I'm in it varies. Sometimes there won't be one for a couple of shifts, sometimes calls are almost non stop. More often we get calls for service on 911 that aren't urgent crimes, and we'll also get emergency calls on the non emergency number. Some people are just so used to calling it for every other bullshit reason it's etched in their brain when they do need us.

**Jenna** · 11-16-07, 05:25 PM

Originally Posted by hush29

True, i get more DV's from 911 hang-ups than actual DV calls.

Is this common? Is it because the battering spouse forces the battered spouse to hang up?

I've never dialed 911 myself. I haven't experienced any crimes or medical emergencies in my adult life (knock on wood).

**Lazy Fed** · 11-16-07, 05:26 PM

0

**danninator** · 11-16-07, 05:36 PM

in the summer? 100

in the offseason probably 3-4

1-2 being actual emergencies

**Resident Smart Ass** · 11-16-07, 06:01 PM

-0

**121Traffic** · 11-17-07, 04:05 AM

In a shift? I would say I'm dispatched to anywhere between 4-8 911-related calls. I'm on graves, so most of them are SOME sort of crime in progress, though it may not necessarily be an actual emergency. Lots use it for stuff like car breakins, frauds in progress, etc.

Swings and days I'm going to 10+ usually.

**Jenna** · 11-22-07, 06:06 AM

Those of you who work in patrol but answered 0, where do most of your calls come from, if not 911? Do people in your town just call the non-emergency police line instead?

**Shoestring** · 11-22-07, 06:25 AM

Dispatched about (1-5) 911 calls a week. Being on 3rd, it is usually a DV, EMS, of crash calls. We get sent to a lot of county calls-mainly DV and crashes. We get about another 6-12 non-emergency calls in a week on thirds.

2nd shift here is nuts. They go in streaks. They will be running non-stop or be bored as hell.