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  1. #1
    Ducky's Avatar
    Ducky is offline Enforcer General
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    So I called Tech Support....

    Normally I don't have to call tech support, but every once in a while I find myself gritting my teeth and picking up the phone. Today's issue was with my internet speed. I'm supposed to have (max speed) of 1.5Mbps. I've been getting reliably about 1/3 of that, so I figured what the heck & called. Got the requisite answer from Bangladesh (from someone with a surprising command of English for once) after arguing with the automated system, and I basically told them (AT&T) what my problem was. For a change, they didn't run me through all the diagnostic crap. They just checked my account and said "Yes, your modem seems to be the issue. It's eight years old." Poor thing just can't hack the new speeds. The tech couldn't get over how old it was, she said the oldest she'd dealt with before mine was only 5 years old. So they're overnighting me a new modem for cheaper I can get one from Wal-Mart, and I also went ahead and upgraded my service for a max speed of 3.0Mbps. Now I can do more useless things faster.

    I think this is the first time I've had foreign tech support that didn't just wind up making me search out Prevacid and washing it back with Maalox.
    \\
    ` ` ` ` < ` )___/\
    `` ` ` ` (3--(____)
    "...but to forget your duck, of course, means you're really screwed." - Gary Larson
    http://www.youtube.com/watch?v=MtN1YnoL46Q


  2. #2
    Jenna's Avatar
    Jenna is offline sheep
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    Quote Originally Posted by Ducky View Post
    It's eight years old.
    Wow, it must be the prototype Al Gore used to invent the internet!

  3. #3
    213th's Avatar
    213th is offline Solipsist
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    AT&T is one of our competitors here (atleast they think so ). We stopped using out of country tech support for customers (employees, different story) cause of the backlash. There were some good ones, but communicating was a big problem. Glad you got it all fixed.
    He who has the money, signs the cheques.
    He who signs the cheques, makes the rules.
    He who makes the rules, has the power.
    He who has the power, has the money.

  4. #4
    pac201's Avatar
    pac201 is offline Used up and retired
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    Quote Originally Posted by Jenna View Post
    Wow, it must be the prototype Al Gore used to invent the internet!
    Reps.

    Glad they worked it out for you Ducky.
    Job security...

    Ecclesiastes 8:11 Because sentence against an evil work is not executed speedily, therefore the heart of the sons of men is fully set in them to do evil.

  5. #5
    mavriktu's Avatar
    mavriktu is offline Patrol Sgt.
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    About 10 years old,but still good.


  6. #6
    bayern's Avatar
    bayern is offline Officer First Class
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    Good for you, every time I call Tech Support for any devise I usually get some one from the TV Program "Outsourced"

  7. #7
    Ducky's Avatar
    Ducky is offline Enforcer General
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    ::iLL WiLL PreSS:: HOME OF NEUROTICALLY YOURS, 4Y-RECORDS & MORE.

    Just look for the ones labled "tech support" - the cartoons are NSFW. Language.
    \\
    ` ` ` ` < ` )___/\
    `` ` ` ` (3--(____)
    "...but to forget your duck, of course, means you're really screwed." - Gary Larson
    http://www.youtube.com/watch?v=MtN1YnoL46Q


 

 

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