Fast Food/Drive Up

**mavriktu** · 05-16-11, 07:07 PM

I go to a drive up about 3 times a week(reason below) and am fed up with the pushing of mdse.Below is an e-mail I sent to the pres. of the company.Think I'll get a response??

Sir,I am sending this message because when I stop doing business at an establishment,I like to let the management know why.

My problem is your forcing employees to "push" extras,especially at the drive up.A mother with 2 rugrats screaming in the back ,FINALLY figures out her order,pulls up and gets hit with "HI,would you like to try our ...",guess what? she just forgot 1/2 the order she had memorized! Guess what else,you just lost half a sale.

Approximately 3 times a week I pull to the drive up to get my 85 year old pa in law,who is at ***** nursing home,his favorite breakfast of a regular biscuit/gravy and a MEDIUM coffee.THAT IS ALL HE WANTS OR HIS DIET WILL ALLOW.,It usually goes like this:
You: welcome to Hardys would you like to try our new super,blah blah
Me: No ,I need a regular biscuit and gravy and a medium coffee and THAT IS ALL THANK YOU!
You: Would you like to add a hash round and make that a combo??
Me: NO,I said that was all.
You: FINE drive around,that will be ****(I have had them leave the mic on and make VERY rude remarks.)

This am they were in such a hurry to get that combo crud in that she cut me off and didnt hear me order the coffee,than she gave me a small,when I said I wanted a medium ,I thought she was going to cry/crap/scream I dont know,she than asked if I wanted a large?????

NO,I TOLD YOU WHAT I WANTED BUT YOU WOULD NOT SHUT UP AND LISTEN.I took the small,you LOST money,on that transaction and future ones as well.

In closing,I will tell you this ,McDonalds driveway,touches yours,Burger King is 100 yards south,a donut shop across the street,and a sit down restaurant 200 yards away.I dont need you,you need me.

In todays ecconomy,folks know what they want and can afford,lighten up,I MAY return.

**Jenna** · 05-16-11, 07:30 PM

Originally Posted by mavriktu

I go to a drive up about 3 times a week(reason below) and am fed up with the pushing of mdse.Below is an e-mail I sent to the pres. of the company.Think I'll get a response??

Maybe they'll respond by sending you ads encouraging you to try their latest food products!

**KaiGywer** · 05-16-11, 08:23 PM

Would you like cheese on that today?

**IMGreat101** · 05-16-11, 09:03 PM

I always ask my customers if they want cheese or bacon on it and for here or to go.

**Cidp24** · 05-16-11, 09:08 PM

Preach on, brother, preach on!!!!!

EVERY Saturday and Sunday morning, except for the odd occasion I am out of town, I stop at the same convenience store, at about the same time of day, with the same clerk working. I pick up a newspaper and on rare occasion, a can of Skoal.

EVERY Saturday and Sunday morning, the SAME clerk asks me if I would like coffee with my paper. I say no. She then asks if I would like a sausage biscuit. I say no. This has been going on for about a year or so. She acts as if I am a customer she has never seen before.

If she wants to impress me and make me want to do business there, learn my name. Heck, just learn my face and my usual purchases. Don't mindlessly follow some corporate rule and ask me the exact same questions that I answer with the exact same "no" every time.

**Five-0** · 05-16-11, 09:12 PM

Kangaroo store Cidp?

**Cidp24** · 05-16-11, 09:20 PM

Nope. Shell, one of several in the area owned by the same company. The fake friendliness is a bigger turn off than if the clerk just simply completed the transaction without a word. They also yell HELLO! WELCOME! when you come in and it sounds obviously forced.

**Odd** · 05-17-11, 08:26 AM

Can't fault robo-clerks too much. There are so many corporate consultants who get themselves hired to write up employee conduct guides these days to ensure all employees, including (maybe especially) the good ones, are mind numbed drones. Why just write the guide when you can bill three times as much to ensure enforcement of the policies with planted shoppers? "Jessica, could you come to the office? I have two reports of you not smiling, one of smiling too long and three instances where you failed to deliver the daily special accurately" Little wonder people are getting ever more paranoid.

Still, when I get a prerecorded special announcement at the drive-thru and hear another voice say "Go ahead and order when you're ready" my empathy for the ungainfully employed doesn't prevent me from asking "Would you please repeat that?"

APB · 05-17-11, 09:30 AM

Keep in mind that if they don't do that crap, they get disciplined. While it may not be a great job, it's still a job for them, and none of us gets to make up all the rules where we work. The boss says "do it," you do it.

**ChesCopPodz** · 05-17-11, 10:19 AM

Originally Posted by APB

Keep in mind that if they don't do that crap, they get disciplined. While it may not be a great job, it's still a job for them, and none of us gets to make up all the rules where we work. The boss says "do it," you do it.

Exactly. I had to go in the back of a local restaurant while clearing it on an alarm call where they left a door open. After clearing it, and while waiting for the keyholder, I spotted a paper posted on a board by the managers office. Good Lord the list of things on that paper that were mandatory for waitresses to do or say was practically longer than if they just read the damn menu to you.

Every profession has those stupid rules that everyone but the boss who implemented them know they are dumb as a pile of rocks, but God forbid you skip one. Unfortunately, theirs affects both them and us the customers who have to listen to them every visit.

**mavriktu** · 05-18-11, 01:53 PM

Originally Posted by APB

Keep in mind that if they don't do that crap, they get disciplined. While it may not be a great job, it's still a job for them, and none of us gets to make up all the rules where we work. The boss says "do it," you do it.

I understand that completely,which is why I say "That is all thank you",I dont take it out on them,nor mention it to them ,not their fault.That is also why I sent the e-mail to the pres. of the company,.OH and BTW,have still not heard a response even acknowledging rerceipt of e-mail.

**Cidp24** · 05-18-11, 04:07 PM

Originally Posted by APB

Keep in mind that if they don't do that crap, they get disciplined. While it may not be a great job, it's still a job for them, and none of us gets to make up all the rules where we work. The boss says "do it," you do it.

I see your point and I guess you're right that they have to do that. I can think of a lot better ways to enhance customer relations though. Especially repeat customers.

**Captain America** · 05-18-11, 04:28 PM

Originally Posted by Cidp24

I see your point and I guess you're right that they have to do that. I can think of a lot better ways to enhance customer relations though. Especially repeat customers.

Would you like a little cheese with that wine ,sir???