Man kicked out of frequent flyer program for complaining too much takes case to Supreme Court
Supreme Court to hear case of disgruntled frequent flyer - chicagotribune.com
The U.S. Supreme Court agreed on Monday to weigh whether federal law prevented a customer from suing an airline for kicking him out of its frequent flyer program for allegedly complaining too frequently about the service.
Rabbi Binyomin Ginsberg sued Northwest Airlines Corp, which ceased operations in 2010 after merging with Delta Air Lines Inc, for breach of contract after the airline said he had abused the program.
Ginsberg, who is from Minnesota, said he and his wife were thrown out in 2008 for filing too many service complaints.
He said the airline told him it took action in part because he allegedly sought compensation after booking reservations on full flights, knowing he would be bumped to another flight.
Ginsberg said his complaints involved only a small proportion of the flights he took on Northwest and were limited to such issues as long waits for luggage and not being notified about flight cancellations. Northwest said he filed 24 complaints.