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Thread: Man kicked out of frequent flyer program for complaining too much takes case to Supreme Court

  1. #1
    Jenna's Avatar
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    Man kicked out of frequent flyer program for complaining too much takes case to Supreme Court

    The U.S. Supreme Court agreed on Monday to weigh whether federal law prevented a customer from suing an airline for kicking him out of its frequent flyer program for allegedly complaining too frequently about the service.

    Rabbi Binyomin Ginsberg sued Northwest Airlines Corp, which ceased operations in 2010 after merging with Delta Air Lines Inc, for breach of contract after the airline said he had abused the program.

    Ginsberg, who is from Minnesota, said he and his wife were thrown out in 2008 for filing too many service complaints.

    He said the airline told him it took action in part because he allegedly sought compensation after booking reservations on full flights, knowing he would be bumped to another flight.

    Ginsberg said his complaints involved only a small proportion of the flights he took on Northwest and were limited to such issues as long waits for luggage and not being notified about flight cancellations. Northwest said he filed 24 complaints.
    Supreme Court to hear case of disgruntled frequent flyer - chicagotribune.com

  2. #2
    KaiGywer's Avatar
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    What a waste of the court system. Sounds like he knew how to get freebies from Northwest, and when he didn't get them, he found reasons to complain to get additional perks...
    Alpha Phi Sigma Alum - Alpha Delta Chapter

  3. #3
    Captain America's Avatar
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    They should have kicked him out of the frequent flyer program during a flight.
    cwtlady and MacLean like this.

    "It's a great life. You risk your skin catching killers and the juries turn them loose so they can come back and shoot at you again. If your honest , your poor your whole life. And , In the end , you wind up dying all alone on some dirty street. For what? For nothing. For a tin star."
    -Ex-Sheriff Martin Howe to Will Kane in "High Noon"

    Far from being a handicap to command, compassion is the measure of it. For unless one values the lives of his soldiers and is tormented by their ordeals , he is unfit to command.
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