So they are down about 14 positions right now and need all the applicants they can get.

http://www.nationjob.com/job/cgrc577

City of Greeley
CallTaker/Dispatcher
Job Location:
Greeley, CO


Department/Facility:
Police - Communications Division


Deadline:
Open until Filled


Salary:
$13.63/hr + Benefits


Job Summary:
The Dispatch Center responds to 40+ agencies including police and fire departments, two ambulance services and the Air Life unit. The Dispatcher receives emergency and non-emergency telephone calls; dispatches appropriate law enforcement agencies and emergency services; monitors progress of en route units and provides support to responding units until completion of the call; enters calls into the Computer Aided Dispatch (CAD) system via keyboard device; monitors alarm boards and retrieves information from the national and state crime computers.


Required Skills, Experience & Education:
Previous experience dispatching for police, fire or ambulance services desirable;
1-3 years customer service experience required;
Familiarity with Windows computer programs with a minimum typing speed of 35 wpm;
Familiarity with computer systems and data entry desired;
Spanish/English bilingual verbal skills highly desired.
Essential Functions - Must have the ability to:
Perform multiple tasks in a high-stress environment;
Use independent judgment and make good decisions quickly;
Communicate effectively both orally and in writing, using tact and diplomacy;
Record information accurately;
Follow verbal and written instructions;
Enter information into a keyboard device and access information from a computer;
Interpret maps, drawing and schematics;
Work under extremely stressful conditions;
Accurately convey information received by radios and phones;
Interact with the public in situations involving possible personal trauma.
Remain awake and alert throughout any 10+ hour shift.
Working Environment:
Must remain at fixed work station for extended periods of time;
Required to work weekends, holidays, day, swing and/or late shifts with hours and days off subject to change;
Fluctuating workload - heavy volume of calls to minimal demands within a short time frame and occurring continuously;
Enclosed environment with multi-dispatch stations requiring close communication with co-workers and limited privacy.
Physical Requirements:
Hearing and speech enough to communicate clearly and distinctly face-to-face as well as over the dispatching system in both emergency and non-emergency situations;
Manual dexterity enough to operate keyboard devices requiring repetitive arm/hand movements;
Vision enough to perform functions such as proofread information entered into a computer to determine accuracy and need for correction; to read reports and relay information to requesting party.
Dispatcher Information - testing & selection
It is our desire to hire people for the position of CallTaker and Dispatcher that are not only qualified, but know what they're getting into before they start. Therefore, we've provided this short page of information to help you decide if this is a job that will fit with your desires, goals, and personality.

The people who call the 911 communications center are not usually happy people. They call because they have a problem and Dispatchers are their first contact. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, police, fire and ambulance crews, and other dispatchers in a team atmosphere in both emergency and non-emergency situations.

New dispatchers are given extensive training that will last six to nine months or longer. During this training, dispatchers will spend approximately 6 weeks learning the different "channels." This means that during the training period, a new dispatcher's schedule (hours and work days) may change every 6-10 weeks.

After training is complete, the dispatcher will be assigned to the vacant shift, usually a late shift (nights). There are three basic shifts:
Days: 6:30 AM to 5:00 PM
Swings: 4:30 PM to 3:00 AM
Lates: 8:30 PM to 7:00 AM

In December of each year the entire staff of the Dispatch center bids for their shift for the coming year based upon seniority. This means that after the training period, the newest dispatchers will likely be working the late shifts AND will probably work either or both Saturday and Sunday. Dispatchers currently work four, 10 hour shifts per week.

The selection process consists of many steps, beginning with the written test. The test will take approximately one hour and consists of several components including spelling, alphabetizing, and several listening skills exercises.

We will attempt to score the test within a week and contact the candidates with the highest scores to schedule an interview. The interview will be scheduled in two parts

Part A
- A two-hour sit-along with a dispatcher in the Communications Center. This gives you the opportunity to observe the position first-hand and ask questions of a trained dispatcher prior to the formal interview.

Part B
- Formal interview. At the interview you will be asked questions like:


Why did you apply?
What characteristics do you have that will make you a good dispatcher?
What kinds of things are stressful for you and how do you deal with stress?
Think about these things before you arrive.


After the interviews, the top candidates will continue in the process
which includes:
Completion of a Personal History Statement. This document provides the basis for a background investigation conducted by an officer of the Greeley Police Department. This process can take 4-6 weeks. You will be asked information related to criminal convictions, reasons for leaving prior positions, recent drug usage, etc., as well as a complete job history and list of former addresses.
Typing test - the position requires continual typing of data into the computer, i.e., names, addresses, instant messaging with officers, etc.
The successful candidate is then given a conditional job offer, at which time he/she is asked to submit to a drug test and a polygraph (lie detector) test.
It is easy to see that the hiring process can take several months. Don't be discouraged, but if you cannot wait that long to get a job, let us know. The best way to know if this is the right job for you is to spend a few hours observing in the dispatch center so you can see the work environment and know what it's really like. To schedule a time call a Dispatch Supervisor at 350-9600. If you have any questions about the process, please feel free to contact me at 350-9716.


How to Apply:
To download an application, please go to:
http://www.greeleygov.com/cog/OrgPag...M-ReadOnly.doc

APPLICATION MUST BE COMPLETED TO BE CONSIDERED FOR EMPLOYMENT!

Send your Resume via E-Mail
Code required on e-mail subject line: 10049

Human Resources Department
City of Greeley

Phone: 970-350-9710

Please visit our website at:
http://www.ci.greeley.co.us/

It is the policy of the City of Greeley to provide equal employment opportunities for all qualified individuals including those with disabilities. The City of Greeley will provide whatever accommodation it deems reasonable to enable such qualified individuals to perform the essential functions of the job. Positions with the City of Greeley may require a criminal background investigation and credit history, otherwise known as an "investigative consumer report". If you are being considered for a position with the City, this may be part of a conditional job offer and must be satisfactorily completed prior to hire.

EOE/ADA