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01-09-09, 10:37 PM #1
Some crazy customer bills the phone company $5,481 for his wasted time. The company agreed to pay it
It's the dream of every angry customer sending a bill to the company that wasted your time. Well, it's finally happened. Howard Schaffer was having such an awful time with his phone company that he alerted the local media who ran a column about the debacle. That happens all the time, but what makes this case interesting is that Howard was keeping a record of the time he spent dealing with the phone company (One Communications of Rochester, NY) as well as the expenses that he was racking up while the phone company apologized over and over, but didn't fix the problem.
Ive received nine apologies, Schaffer, whose phone bill is usually around $500 a month, told the Times-Union. As time dragged on, he was forced to have employees use cellphones and to borrow a phone from his landlord. The phone company promised at least $2,000 in credits, but no phone service.
After the column ran and his problem was resolved Howard tallied up the expenses and sent One Communications a bill. For $5,481.16. And the company agreed to pay it.
You can learn a few things from Mr. Shaffer, who is a PR professional by trade. Follow his example by taking detailed notes of all the time and money you spend dealing with an issue. You might not be able to get a check for your expenses, (unless, perhaps, your story gets published in the newspaper like Mr. Shaffer's did) but it certainly can't hurt.
01-09-09, 10:44 PM #2
Do Incident/Offense Reports count? I have so many billable hours of dealing with horse$hit........crap!!!! I sound like a damn lawyer.
Meanwhile, fishing in Russia:
"When plunder becomes a way of life for a group of men living together in society, they create for themselves in the course of time a legal system that authorizes it and a moral code that justifies it." -- Frederic Bastiat
"Certainly there is no hunting like the hunting of man and those who have hunted armed men long enough and liked it, never really care for anything else thereafter." Ernest Hemingway
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