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  1. #1
    KaiGywer's Avatar
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    Angry Mom Dies After Boy's 911 Call Considered Prank

    Mom Dies After Boy's 911 Call Considered Prank
    Detroit Police Investigate

    UPDATED: 11:05 am EDT April 7, 2006

    DETROIT -- A 6-year-old boy's 911 call for help was thought to be a prank, but the call was real and the boy's mother died, according to WDIV-TV in Detroit.

    Robert Turner called 911 to get help for his mother, Sherel Turner, 46, whom he found lying unconscious on the kitchen floor of their Detroit apartment in February, the station reported.

    "Then I had felt her tummy. She wasn't breathing. Then I had called 911," said Robert. "I told them to send an emergency truck right now."

    911 Operator: "911. What's the problem?"

    Robert: "My mom has passed out."

    The 911 operator, however, did not take him seriously and told him to stop playing on the phone, the station reported.

    911 Operator: "Where's the grownups at?"

    Robert: (Inaudible)

    911 Operator: "Let me speak to her before I send the police over there."

    "I tried to tell them she wouldn't talk," said Robert.

    Robert: (Inaudible)

    911 Operator: "I don't care. You shouldn't be playing on the phone. Now put her on the phone before I send the police out there to knock on the door and you gonna be in trouble."

    Robert: "Ugh!" (Hangs up.)

    Kimberly Harris, the union president of AFSCME Local 1023, said more than a quarter of phone calls received by 911 operators are prank calls. She also said that everybody does not express their pain or emergencies the same way.

    "That operator could have had five prank calls. Kids calling in prior to that call. And please, don't think that I am trying to make an excuse. That was a tragedy," said Harris.

    Officials said the 911 operator will be disciplined, but because of her years of service she will not be fired.

    "I know that operator. I know that she is a very good operator," said Harris. "She is very thorough."

    Robert said every time someone talks about his mother, he starts crying.

    Police continue to investigate.
    http://www.wral.com/news/8529743/detail.html?taf=ral
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  2. #2
    FishTail Guest
    Nope...you send an officer, every time.

  3. #3
    OfficerResource.com's Avatar
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    Officials said the 911 operator will be disciplined, but because of her years of service she will not be fired.
    I hope they sue the hell out of the 911 system. That is like me getting a call and not answering it. If you don't like your job QUIT. Now this boy has to live without a mother because of pure Lazyness!

  4. #4
    Roses's Avatar
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    My prayers and condolences for her son and may she rest in peace.

    I thought they called back as well.
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    can get along without it,
    and none is so poor but that
    he can be made rich by it.

    A smile creates happiness in the home,
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    It brings rest to the weary,
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  5. #5
    MisterK's Avatar
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    My problem is I am confused as to what even sounded like a prank. The kid is 6 years old! Are you going to infer tone from a little kid?!

    This means that the operator was 100% sure it was a prank call. If she had the slightest doubt whiy didn't she send someone?!
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  6. #6
    OfficerResource.com's Avatar
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    My son is 4 and we taught him about 911!

  7. #7
    KaiGywer's Avatar
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    I totally agree. Easier for an officer to deal with a prank call, than a dead body...
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  8. #8
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    Why wasn't an officer sent??? Isn't that the usual policy, or is it different with bigger cities like that?

  9. #9
    Cris1102 Guest

    Angry

    OMG...That is HORRIBLE!!!

    Unfortunately 911 does get a lot of stupid people doing prank calls BUT that is NO excuse not to send an officer to check things out. Here they always send an officer out.... when there has been a hangup or anything else.

    And my son has been taught about 911 from VERY early on like yours Reca. With as many single mothers as there are, who do they think is going to call 911 if something happens to the mothers????

    Discliplined??? What kind of disclipline equates with a result like this? If you ask me, firing her would be a mild action!!

    I also hope they get sued.

    God, that poor little boy. I will definitely keep him in my prayers.

  10. #10
    Terminator's Avatar
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    Quote Originally Posted by Post#83Chief
    Why wasn't an officer sent??? Isn't that the usual policy, or is it different with bigger cities like that?

    It various on the agency. Different department's policies are different.

  11. #11
    Cheech Guest
    Quote Originally Posted by KaiGywer

    "I know that operator. I know that she is a very good operator," said Harris. "She is very thorough."


    http://www.wral.com/news/8529743/detail.html?taf=ral
    yeahh.....ok this proves it

  12. #12
    Andrewtx's Avatar
    Andrewtx is offline A little bit of soul
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    Sure looks like she's asking for a lawsuit now.

  13. #13
    Cheech Guest
    fire her. Thats the perfect solution

  14. #14
    TXCharlie's Avatar
    TXCharlie is offline Former & Future Reserve Officer
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    In our town, an officer is sent no matter what - Hangup, child, it doesn't matter - Once a 911 call is placed, an officer is still sent no matter what.

    Even if an adult says that it was a misdial, an officer is still sent - There's just too much chance that there may be a domestic fight going on, and the aggressor could have snatched the phone away.

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  15. #15
    Retdetsgt's Avatar
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    Same here. We send police anytime we get a call where the dispatcher can't determine what's going on. It's sent out as an unk problem, child calling. Just because someone's a kid doesn't mean they don't need help.

    Sounds like that whole center needs some new management.
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  16. #16
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    Angry

    I don't care if she got 10 prior crank calls or are they trying to say they all came from this little boy's address?

    Don't they have enhanced 911, this dumb broad couldn't figure it out?
    Why no, that's not a pregnant anaconda in my pants...why do you ask?

  17. #17
    Cheech Guest
    She needs to be fired. Someone possibly could be alive if she would think straight

  18. #18
    Cris1102 Guest
    Quote Originally Posted by 06AccordLX
    She needs to be fired. Someone possibly could be alive if she would think straight
    Yeah and that should only be the beginning of the things that should be done regarding this situation. A little boy lost his mother. That is just f d up!!!!

  19. #19
    Cris1102 Guest
    Quote Originally Posted by TXCharlie
    In our town, an officer is sent no matter what - Hangup, child, it doesn't matter - Once a 911 call is placed, an officer is still sent no matter what.
    Same here...Thank God!!!

    Quote Originally Posted by TXCharlie
    Even if an adult says that it was a misdial, an officer is still sent - There's just too much chance that there may be a domestic fight going on, and the aggressor could have snatched the phone away.
    Exactly!!

  20. #20
    deputy29 is offline Master Officer
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    Quote Originally Posted by TXCharlie
    In our town, an officer is sent no matter what - Hangup, child, it doesn't matter - Once a 911 call is placed, an officer is still sent no matter what.

    Even if an adult says that it was a misdial, an officer is still sent - There's just too much chance that there may be a domestic fight going on, and the aggressor could have snatched the phone away.

    That is our policy here also. Better to respond and find all is well than to not respond and find out later there was help needed.

 

 
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