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Health/Wellness

Changing the narrative

From “I’m broken” to “I’m human”

Medina Baumgart, Psy.D., ABPP Published July 13, 2026 @ 6:00 am PDT

Generated by 911MEDIA staff

Law enforcement work exposes officers to situations that can have a lasting impact. The uncomfortable emotional and physiological responses that can develop are not evidence of defectiveness; they are deeply human. Yet, for many officers, the internal dialogue slowly shifts from “I shouldn’t feel this way” to “Why am I reacting like this?” and eventually to “Something is wrong with me.” Left unchallenged, that belief can harden into a singular identity — “I’m broken.” This article aims to challenge that narrative.

Language shapes experience

Language is more than just the way you describe an experience. The words you use to interpret what you’re going through influence how you respond, cope and recover. For law enforcement officers, whose culture often values toughness and composure, this distinction matters. The language you adopt internally becomes the framework through which you judge your own reactions. It determines whether you interpret stress responses as weakness — or as signals. Consider the difference between these two statements:

  • “I’m broken.”
  • “I’m reacting like a human being to a difficult experience.”

The first suggests permanent damage, defect and finality. It shuts down curiosity and limits options. If something is broken, it needs to be fixed or replaced. This mindset often leads to silence, avoidance or attempts to “power through” at all costs. The second statement opens a different path. It recognizes that reactions — whether emotional, physical or cognitive — are responses to lived experiences. It leaves room for understanding, adaptation and growth.

Exposure and accumulation

Law enforcement work involves repeated exposure to high-stress events that may be traumatic — violence and its aftermath, death, abuse and neglect, intense human conflict and situations in which outcomes are uncertain or uncontrollable. From a human perspective, exposure like this has predictable effects. The brain and body are wired to adapt to repeated stress. This could look like:

  • Hypervigilance (even off duty)
  • Emotional numbing or detachment
  • Irritability or being quick to anger
  • Difficulty relaxing or sleeping
  • Intrusive memories or thoughts

These are not signs of personal failure or character defects. They are adaptive responses to an environment that demands constant readiness. The problem arises when those responses are misinterpreted.

Struggling in a specific area doesn’t define who you are as a whole.

When adaptation is misread as defect

Imagine this scenario: An officer with years on the job develops a heightened sense of alertness. This keeps him safe at work. But off duty, that same hypervigilance shows up as difficulty relaxing in public or at home, scanning the environment for exits or feeling on edge in crowded areas.

If that officer interprets this as, “I can’t even relax anymore — something is wrong with me,” their response becomes self-critical. This interpretation may lead to frustration, withdrawal or attempts to suppress the feeling. But if the same experience is reframed as, “My nervous system has learned to stay alert because it’s been necessary,” the meaning shifts. The response becomes understandable. From there, it becomes possible to ask, “How do I help my system stand down when it’s safe?” This curiosity can lead to action-oriented steps the officer can take to improve functioning.

The cost of “I’m broken”

Viewing yourself as broken carries real consequences. The narrative doesn’t just affect how you feel; it affects how you function. The idea of being broken suggests a binary state — you’re either fine or you’re not. It leaves little room for the reality that human functioning exists on a spectrum and can change over time. If you believe something is wrong with you, you’re less likely to talk about it. You may feel ashamed, assume others don’t feel the same way or worry that your reactions mean you are unable to be a cop. Seeking help can feel like confirming the belief that something is “wrong.” As a result, you may delay reaching out or avoid it altogether. Constantly fighting or suppressing natural human responses requires energy. Over time, this contributes to fatigue, disengagement and reduced job satisfaction.

From defective to human

Shifting from “I’m broken” to “I’m human” is not about minimizing the impact of the job; it’s about accurately naming what’s happening. Reactions are not evidence of weakness — they are evidence of exposure. Here’s the reality of being human:

  • Your brain adapts to repeated experiences
  • Your body responds to perceived and actual threat
  • Your emotions reflect what you’ve encountered

Reframing the narrative to “I’m human” allows for more curious and constructive questions. What has my system learned from my experiences? Which of these responses are helpful on duty but less helpful off duty? How can I intentionally shift gears when needed? These questions move you toward skills-building (action) rather than self-judgment (suffering).

Practical ways to shift your internal language

Changing your narrative doesn’t happen overnight. It requires awareness and consistent practice. Here are a few approaches that can help:

  • Notice your default self-talk. Pay attention to how you describe your experiences to yourself. Do you use words like “weak,” “broken” or “shouldn’t”? Simply noticing these patterns is the first step.
  • Add context to your reactions. Instead of labeling a reaction, describe it in context. For example, “I’ve been having trouble sleeping after that incident” or “I’ve been more on edge since that call.” This keeps the focus on the experience, not on a fixed identity.
  • Normalize before you problem-solve. Before trying to fix something, acknowledge that it makes sense. For example, “Given what I experienced, it’s not surprising that I feel this way.” Normalizing reduces resistance and opens the door to effective coping.
  • Separate function from identity. Struggling in a specific area doesn’t define who you are as a whole. You can be effective in your role and still have areas that need attention.
  • Talk to someone you trust. Speaking openly helps challenge distorted narratives. Often, you’ll find that others have had similar experiences.

The takeaway

Changing the narrative shifts how you relate to yourself and your experiences. It replaces judgment with understanding, silence with openness and limitation with possibility. The work you do exposes you to aspects of life that most people never encounter. It makes sense that it would have an impact. You are not broken because the job has affected you. You are responding in ways that reflect the reality of what you’ve experienced.

Sustainable resilience comes from accurately understanding those experiences and responding in ways that support long-term functioning. A human-centered approach doesn’t make you less capable — it makes you more adaptable. The badge doesn’t remove your biology, your emotions or your need for recovery. Recognizing and acknowledging that you are human is not a liability — it’s a solid foundation on which to build.

Medina Baumgart, Psy.D., ABPP

Medina Baumgart, Psy.D., ABPP

Dr. Medina Baumgart is an embedded police psychologist with a large metropolitan law enforcement agency and a board-certified specialist in police and public safety psychology. She authored the book Surviving Retirement: Finding Purpose and Fulfillment Beyond the Badge and hosts the We Carry This podcast. Correspondence concerning this article can be sent to drbaumgart@att.net.

View articles by Medina Baumgart, Psy.D., ABPP

As seen in the July 2026 issue of American Police Beat magazine.
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