by Ray Sharrah, CEO
Streamlight is a “hands-on” company; we’ve been one since the company started in 1973, 40 years ago. We learn by doing, so we understand what our customers need because we’re out there doing what they do, using the same lighting tools in the same ways. We go through firefighters’ training. We take courses in low-light shooting. We’re hunters, fishermen, outdoor and sports enthusiasts. We believe it’s our hands-on, real-world experience that leads to new ideas and innovations that set Streamlight apart.
We make it a point to get out in the field and talk to our customers. We hold focus groups to hear what they like about our products; but we’re more interested in what they don’t like, what needs to be improved, and what lighting problems have yet to be solved. Customer feedback helps us continually improve existing products and create new and better ones. Since the most extreme hazardous conditions are often in dark places, Streamlight created a complete line of safety-rated lights.
Our success is directly related to our ability to satisfy customers. So we take customer service very seriously. Our inside sales department includes specialists in each of the markets we serve. They go through extensive training on all our products, even working on the assembly line and in the factory service center. They know Streamlight products inside and out. They understand the challenges you face and they know how to help you find the best lights and get the most from your purchases.
Ray Sharrah is the CEO of Streamlight, Inc.