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Training

The untrained trainer

When passion isn’t enough

Antonio Zarzoza Published December 27, 2025 @ 6:00 am PST

Trainers with passion and good intentions but no understanding of how learning works are like a muscle car with no brakes — fast, loud and an accident waiting to happen. (iStock.com/peepo)

There’s a quiet problem spreading through police training rooms, and it’s not laziness or lack of effort. It’s something harder to spot and easier to excuse: good intentions.

Every year, departments hand classrooms full of officers to someone with heart, drive and years of field experience. These instructors care deeply about the job. They care about their students. They want to make a difference. Yet despite all that passion, the class falls flat. Retention is low. The spark fades before it ever reaches the field.

Being a good cop doesn’t make you a good instructor. Passion helps, but without understanding adult learning, presentation design and the laws of learning, passion just burns hot and fades fast — even with the best of intentions.

There’s an old saying: The road to hell is paved with good intentions. In the training world, that road is lined with boring PowerPoints, recycled lesson plans and false confidence. Good intentions might get you started, but they won’t get you anywhere meaningful.

Passion and good intentions without the science of learning are like a muscle car with no brakes. It looks powerful, sounds impressive and grabs attention for a moment. But without control, direction and understanding, it’s a wreck waiting to happen. You can have all the horsepower in the world, but without the skill to steer it, you’ll never finish the race.

That’s what too many “untrained trainers” bring into the classroom: horsepower without handling.

When passion turns into pride

I once had a former student who now teaches at a local agency. He calls himself unorthodox and passionate, and to be fair, he truly cares about his students. I saw potential in him. I saw energy that could make a difference if it was shaped with purpose.

So, I reached out. Not to criticize. Not to lecture. I reached out because that’s what we do as transformational trainers. We don’t just share advice. We share systems that are proven to work. We hand people a roadmap that has been tested, measured and refined through real results.

He didn’t take it well. In his eyes, my feedback felt like judgment. That moment reminded me of something important: some trainers are so busy protecting their style that they never stop to examine their substance. Passion feels good, but without knowledge and structure, it turns into resistance.

I learned that day that passion without humility becomes pride, and pride kills progress.

The myth of experience equals expertise

Experience matters. It gives you credibility and real stories that connect. But knowing how to do something isn’t the same as knowing how to teach it.

When instructors rely only on their field experience, classes turn into war stories instead of learning opportunities. Officers leave entertained but not equipped. That’s not training; that’s story hour with a badge.

True teaching requires more than sharing what you’ve done. It’s about understanding how adults learn. It’s about realizing that people don’t remember what they’re told — they remember what they experience. Retention comes from emotional impact, relevance and repetition. It comes from engagement and meaning, not from a slideshow or checklist.

The science behind the craft

Teaching is both art and science. Behind every memorable class are a few laws quietly doing the heavy lifting: primacy, recency, impact, relevance, attention and retention. Ignore them, and your students will forget most of what you said before they leave the parking lot.

When instructors understand those laws, they start designing with purpose. They plan their openers. They know when to slow down and when to drive emotion. They reinforce key points before the close. That’s what separates a class that moves people from one that just moves time.

Frameworks like START and ENDIT were created for that very reason. They aren’t tricks — they’re structure. They give trainers a roadmap for how to open strong and close with power. But none of it matters if you don’t understand why it works.

The training trap

Too often, instructors are chosen for the wrong reasons. They’re available, senior or “good in front of people.” They’re given a topic, a PowerPoint and maybe a course outline, then thrown into the deep end.

That’s how the cycle continues. Trainers who were never taught how to teach end up repeating what they’ve seen. They think, “It worked for me back then.” But tradition doesn’t equal effectiveness.

Just because something is familiar doesn’t make it right.

This is what I call the training trap: teaching by default instead of by design. The class might run smoothly. The evaluations might look good. But comfort and competence are not the same thing.

Departments need to stop treating instructor certification as the finish line. It’s the starting point. Certification means you’re licensed to begin learning, not that you’ve mastered the craft.

From passion to precision

Passion is the spark, but precision is what keeps the engine running. When both come together, that’s intentional instruction. It’s when purpose meets process.

Imagine a training culture where instructors don’t just deliver information, but create transformation. Imagine trainers who understand how to trigger attention, how to build emotional connection and how to design slides that tell a story instead of reading like a grocery list.

That’s the next evolution of police training.

We have to stop relying on passion alone. Passion fades. Precision endures.

A wake-up call

Here’s the truth that stings a little: if you’re teaching today the same way you were five years ago, you’re not training anymore — you’re repeating.

Training isn’t static. It’s a living process that changes with the culture, the science and the people we serve. The job has evolved, the threats have evolved and so must our approach to preparing officers.

Passion may have gotten us in the room. Science will keep us relevant.

Every time you teach, your voice follows your students into the field. When they face that split-second decision, they’ll rely on what they learned from you. That moment will reflect your design, your clarity and your craft. That’s not pressure. That’s purpose.

Final thoughts

Good intentions matter. Passion matters. But neither is enough. Without understanding how learning works, you’re driving that muscle car with no brakes — fast, loud and heading straight for a wall.

The future of law enforcement training depends on those willing to move from instructors by default to instructors by design.

Antonio Zarzoza

Antonio Zarzoza

Antonio Zarzoza, widely known as “Instructor Z,” is an internationally recognized police and corrections trainer with over 20 years of law enforcement experience. He serves as training coordinator and lead instructor at a respected Texas university training center, shaping standards on a global scale. Through his firm, Instructor Z & Associates International, he has trained local, state, federal and international law enforcement, as well as Fortune 500 corporate trainers. A published writer, expert witness in use of force and training, and sought-after keynote speaker, his insights are featured across leading law enforcement publications.

View articles by Antonio Zarzoza

As seen in the December 2025 issue of American Police Beat magazine.
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